Dispute Resolution

A dispute is any disagreement or issue you have with our services, including but not limited to:

• Game Results: Disagreements about Chicken Road game outcomes
• Payment Issues: Problems with deposits, withdrawals, or transactions
• Account Issues: Problems with account access, verification, or restrictions
• Technical Problems: Issues with the platform, games, or services
• Customer Service: Dissatisfaction with support or resolution of issues

We follow a structured approach to resolve disputes:

1. Initial Contact: Contact our support team with your issue
2. Investigation: We investigate the matter thoroughly
3. Resolution: We propose a solution or explanation
4. Escalation: If needed, escalate to senior management
5. Final Decision: Provide final resolution or explanation

To submit a dispute, please follow these steps:

1. Contact Support First: Try to resolve the issue through our regular support channels
2. Provide Details: Give us all relevant information about your issue
3. Submit Evidence: Provide any supporting documents or screenshots
4. Be Patient: Allow us time to investigate thoroughly
5. Follow Up: Check on the status of your dispute if needed

To help us resolve your dispute quickly, please provide:

• Account Details: Your username and account information
• Issue Description: Clear explanation of what happened
• Timeline: When the issue occurred
• Evidence: Screenshots, transaction IDs, or other relevant documents
• Previous Communication: Any previous attempts to resolve the issue
• Desired Outcome: What you would like us to do to resolve the issue

Game-Related Disputes

• Game Crashes: Issues with Chicken Road game functionality
• Betting Problems: Issues with placing bets or bet amounts
• Cashout Issues: Problems with cashing out winnings
• Game Results: Questions about game outcomes or multipliers

Payment Disputes

• Deposit Issues: Problems with money not appearing in account
• Withdrawal Delays: Delays in processing withdrawal requests
• Transaction Errors: Incorrect transaction amounts or fees
• Payment Method Issues: Problems with specific payment methods

Account Disputes

• Verification Issues: Problems with KYC verification process
• Account Restrictions: Unexpected account limitations or suspensions
• Security Concerns: Suspected unauthorized account access
• Data Privacy: Concerns about personal information handling

We aim to resolve disputes as quickly as possible:

• Initial Response: Within 24 hours of receiving your dispute
• Investigation: 1-3 business days for most issues
• Complex Issues: 3-7 business days for more complex matters
• Final Resolution: Within 10 business days for most disputes

Note: Complex issues or those requiring external verification may take longer.

When investigating a dispute, we:

• Review Records: Examine account activity, transaction logs, and game data
• Check Systems: Verify platform functionality and game algorithms
• Contact Parties: Reach out to payment providers or other relevant parties
• Analyze Evidence: Review any evidence or documentation provided
• Consult Experts: Seek input from technical or legal experts if needed

After investigation, disputes may be resolved in several ways:

• Issue Resolved: Problem fixed and service restored
• Compensation Offered: Refund, credit, or other compensation provided
• Explanation Provided: Clear explanation of what happened and why
• Policy Clarification: Explanation of our policies and procedures
• Escalation: Issue escalated to higher management or external parties

If you disagree with our initial resolution:

1. Request Review: Ask for your dispute to be reviewed by senior management
2. Provide Additional Information: Submit any new evidence or arguments
3. Escalation Process: Your case will be reviewed by higher-level staff
4. Final Decision: Receive final decision from senior management

We are committed to fair treatment and will thoroughly review all appeals.

If you remain dissatisfied after our internal process:

• Regulatory Bodies: Contact relevant gaming authorities
• Consumer Protection: Reach out to consumer protection agencies
• Legal Action: Pursue legal remedies if appropriate
• Alternative Dispute Resolution: Use mediation or arbitration services

We encourage you to exhaust our internal process first, but we respect your right to seek external resolution.

To help prevent disputes:

• Read Terms: Understand our terms and conditions
• Check Game Rules: Familiarize yourself with Chicken Road game mechanics
• Verify Transactions: Double-check all transaction details
• Keep Records: Save receipts, transaction IDs, and communications
• Contact Support Early: Report issues as soon as they occur
• Be Clear: Provide clear, detailed information when reporting issues

To submit a dispute or get help with an existing issue:

• Support Email: support@inoutchickenroad.com
• Support Tickets: Use our ticket system for detailed tracking
• WhatsApp Support: Contact us through WhatsApp for immediate assistance
• Phone Support: Call our support line during business hours

Our dispute resolution team is trained to handle all types of issues fairly and efficiently.